COVID-19 Shipping Delays & FAQ
Orders placed today may experience a slight delay in processing due to the extra safety precaution requirements in our fulfillment centers. Please note that our preferred shipping carriers (FedEx and USPS) may also experience additional delivery delays due to increased overall shipment volume during COVID-19.
We know quick fulfillment is important to our customers, so we have exciting improvements to share!
Faster shipping times are here!
We’re excited to announce that we’ve opened a second distribution facility in Reno, NV that will help everyone, regardless of geographic location, experience shorter fulfillment times (that’s the time it takes between placing your order and having it shipped). And if you’re in the western states, you should see a big improvement in shipping transit times.
Alaska and Hawaii—we’re coming for you!
Live in Alaska or Hawaii? No problem. Now you can order directly from Orgain.com. The shipping rate will be calculated at checkout. You’ll pay Orgain’s actual discounted carrier rate, with no additional markup or handling fees.
FREE standard shipping for a limited time.
As a reminder, we’re offering FREE standard shipping for a limited time to the 48 Contiguous States. It’s one of the small ways we want to say thank you.
How do I contact support?
For quickest assistance, use our online Help Center. If you can't find an answer to your question, you'll be given the option to submit a new request and we'll respond ASAP.
I want to place an order. How long does it take to process an order?
Orders will typically process within 1-2 business days, during peak promotional times it may take up to 3-4 business days to process your order due to the high volume and extra safety precaution requirements at our fulfillment centers.
Where do your orders ship from?
While we are headquartered in California, all Orgain.com orders currently ship out of two main fulfillment distribution centers, located on the east and west coast
Where do you ship?
We ship to the 48 contiguous United States, PO Boxes, and now Hawaii and Alaska! Unfortunately, we currently do not ship to Puerto Rico, Samoa, Virgin Islands, Northern Mariana Islands, Guam, APO/FPO/DPO Military, or internationally at this time.
What carriers do you use?
All orders ship FedEx Ground. In some cases, FedEx will transfer to USPS for final delivery.
Can you expedite an order?
Unfortunately, at this time we do not offer expedited shipping services. Please stay tuned!
Are your products shipped in refrigerated FedEx delivery trucks?
No. Our products are shelf stable and tolerate heat well. Prolonged heat exposure such as in a FedEx delivery truck would not impact the safety of unopened product. It could potentially have an impact on taste. We recommend cooling the ready-to-drink shakes in a refrigerator. Please do not store any Orgain powder product in a refrigerator as moisture can shorten the shelf life and cause clumping.
I placed a large order but only received one package so far. Should I expect more packages?
Yes, your order may ship in multiple packages (at no extra cost to you). Sometimes these packages are not delivered on the same day. To track multiple packages, please refer to your Shipping, Out for Delivery, or Delivery Confirmation emails and click on the “View Order Status” button to see all applicable tracking IDs associated with your order. You can also log into your account to view all of your tracking IDs. If you are unable to track the remainder of your order after the third business day, please contact support with your order number so we can help.
I received a shipment, but found one or more items missing. What should I do?
Don’t be alarmed. Your order may ship in multiple packages (at no extra cost to you) as we want to get as much of your order to you as quickly as possible. If you have not received the item(s) after the third business day, please contact support with your order number so we can help make it right for you.
I received a delivery confirmation email but I cannot locate my order. What should I do?
Sometimes packages may be marked or scanned as “delivered” by FedEx early while on route. Sometimes carriers will leave packages in out of view places to prevent theft. Please be sure to check all exterior doors, porch, back patio, garage, or other locations where packages could be delivered to such as the front office lobby or apartment leasing office. If you are unable to locate your order after the second business day, please contact support with your order number so we can help look into this and make it right.
How do I return my order?
We stand by our products and guarantee your satisfaction! If you feel at any time our products do not meet your satisfaction, please click here to contact us within 30 days of receiving your order. Please confirm your first and last name, order confirmation number, and reason for the return. Please note, we do not offer monetary refunds or replacements for products that were free of charge and not paid for at checkout due to applicable promotions. Shipping & handling fees, if applicable, are not refundable.
My favorite item is out of stock, when will it be restocked?
We’re doing our best to keep enough inventory in our warehouse to meet demand. If an item goes out of stock, please sign up to our back-in-stock notification by clicking the “Notify Me When Available” button on the item’s page. You’ll receive an instant notification via email when the item becomes available. Please note this will not hold an item for you, it will only allow us to notify you when it becomes available again. Please note this will not hold an item for you, it will only allow us to notify you when it becomes available again.
Where are your products manufactured?
All of our products are manufactured in the United States.
What type of precautions are you taking when packing or shipping orders?
Rest assured our warehouse is following Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines. Our warehouse has implemented measures to protect all associates and minimize potential exposure to the virus. Measures include following good hygiene practices, increased cleaning of high touch point common areas and equipment, installation of additional hand sanitizing stations, and more importantly ensuring associates stay home when they're feeling sick, and notifying a local HR contact if a family member is symptomatic. We will continue to monitor the dynamic situation closely, including local monitoring of recommendations, risks and findings from the CDC and WHO.