Shipping Status Update
Due to high order volume and demand, there is a slight delay at our warehouse. Rest assured our team is working around the clock to ensure all orders are fulfilled and released as soon as possible.
Please be advised of the following:
- Expect additional processing time. After placing an order, it may take an extra day or two to process your order. Please allow up to 3 business days after placing your order before contacting our customer support team to check on order status.
- Use email for a faster response. While we typically recommend calling us for quicker assistance regarding your order, we are experiencing longer than normal wait times over the phone due to high volume. Instead, please email us at firstname.lastname@example.org.
- Placing a large order? If you place a large order, it will likely ship in multiple packages. Please note our fulfillment system is currently generating a single FedEx tracking ID for the entire order. This means you will not be able to track each individual package once the order ships. Please allow an additional 3-5 business days after receiving your first package before contacting our customer support team.
- Receive an incomplete order? Did you receive a shipment but found one or more items missing? Don’t be alarmed. During this time, we are partially shipping orders as we want to get as much of your order to you as quickly as possible. If the rest of your order has not been delivered within 3 business days after your first shipment, send an email to email@example.com. Please include your order confirmation number and our team will take care of you as quickly as possible.
- Favorite item out of stock? We’re doing our best to keep enough inventory in our warehouse to meet demand. If an item goes out of stock, please sign up to our back-in-stock notification by clicking the “Notify Me When Available” button on the item’s page. You’ll receive an instant notification via email when the item becomes available. Please note this will not hold an item for you, it will only allow us to notify you when it becomes available again.
Thank you for your continued patience and support!
In good health,
The Orgain Team