Holiday Shipping & Support Update

Greetings!

With the holidays fast approaching, we want your ordering process to go as smoothly as possible. Please keep the following in mind when placing your order:

  • Shipping and fulfillment timeframes may be longer than usual due to increased holiday demand, additional safety restrictions due to COVID-19, and possible carrier delays as a result.

  • Our support and fulfillment center will be closed as outlined in the calendar below. Orders placed on or around these dates may experience additional delays.

  • In addition to the holiday closures, our Customer Support options will change over the holiday period as well. As always, our 24/7 self-serve Help Center on Orgain.com will remain available to answer most questions. If you’re unable to find an answer in the Help Center, please click here to contact our support team. Please note, requests will be serviced on a first-come, first-served basis and response times may vary based on volume of requests.

As a reminder, we’re offering FREE standard shipping for a limited time to the 48 Contiguous States. It’s one of the small ways we want to say thank you for your continued support.

Holiday Peak Calendar

Thursday
Nov 26
Friday
Nov 27
Thursday
Dec 24
Friday
Dec 25
Thursday
Dec 31
Friday
Jan 1
Fulfillment Center OPEN CLOSED OPEN CLOSED OPEN CLOSED
Support Center CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED

Note: all orders are processed and fulfilled Monday through Friday (excludes holidays and weekends). If the order was placed during an observed holiday or weekend, fulfillment will resume the following business day.


FAQ:

Contact

How do I contact support?

For 24/7 support, use our Help Center to access frequently asked questions and answers for our most common inquiries. If you have a question on an existing Orgain.com order, and you're not able to find the answer in our Help Center, you may also reply back to any Orgain.com order confirmation email.


Products

My favorite item is out of stock, when will it be restocked?

We’re doing our best to keep enough inventory in our warehouse to meet demand. If an item goes out of stock, please sign up to our back-in-stock notification by clicking the “Notify Me When Available” button on the item’s page. You’ll receive an instant notification via email when the item becomes available. Please note this will not hold an item for you, it will only allow us to notify you when it becomes available again.

Where are your products manufactured?

All of our products are manufactured in the United States.


Orders

I want to place an order. How long does it take to process an order?

Orders will typically process within 1-2 business days. Please note, during peak promotional and holiday times it may take up to 3-4 business days to process your order due to the high volume and extra safety precaution requirements at our fulfillment centers.

Where do your orders ship from?

While we are headquartered in California, all Orgain.com orders currently ship out of two main fulfillment distribution centers, located on the east and west coast

Where do you ship?

We ship to the 48 contiguous United States, PO Boxes, and now Hawaii and Alaska! All orders shipping to the 48 contiguous United States ships for FREE, for a limited time. All orders shipping to Hawaii and Alaska are calculated rates at checkout. Unfortunately, we currently do not ship to Puerto Rico, Samoa, Virgin Islands, Northern Mariana Islands, Guam, APO/FPO/DPO Military, or internationally at this time.

What carriers do you use?

All orders ship FedEx Ground. In some cases, FedEx will transfer to USPS for final delivery.

Can you expedite an order?

Unfortunately, at this time we do not offer expedited shipping services. Please stay tuned!

I placed a large order but only received one package so far. Should I expect more packages?

Yes, your order may ship in multiple packages (at no extra cost to you). Sometimes these packages are not delivered on the same day. To track multiple packages, please refer to your Shipping, Out for Delivery, or Delivery Confirmation emails and click on the “View Order Status” button to see all applicable tracking IDs associated with your order. You can also log into your account to view all of your tracking IDs or click here and enter your order confirmation number and email address to track all of your packages. If you are unable to track the remainder of your order after the third business day, please contact support with your order number so we can help.

I received a shipment, but found one or more items missing. What should I do?

Don’t be alarmed. Your order may ship in multiple packages (at no extra cost to you) as we want to get as much of your order to you as quickly as possible. If you have not received the item(s) after the third business day, please contact support with your order number so we can help make it right for you.

I received a delivery confirmation email but I cannot locate my order. What should I do?

Sometimes packages may be marked or scanned as “delivered” by FedEx early while on route. Sometimes carriers will leave packages in out of view places to prevent theft. Please be sure to check all exterior doors, porch, back patio, garage, or other locations where packages could be delivered to such as the front office lobby or apartment leasing office. If you are unable to locate your order after the second business day, please contact support with your order number so we can help look into this and make it right.

How do I return my order?

We stand by our products and guarantee your satisfaction! If you feel at any time our products do not meet your satisfaction, please click here to contact us within 30 days of receiving your order. Please confirm your first and last name, order confirmation number, and reason for the return. Please note, we do not offer monetary refunds or replacements for products that were free of charge and not paid for at checkout due to applicable promotions. Shipping & handling fees, if applicable, are not refundable.


Safety

What type of precautions are you taking when packing or shipping orders?

Rest assured our warehouse is following Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines. Our warehouse has implemented measures to protect all associates and minimize potential exposure to the virus. Measures include following good hygiene practices, increased cleaning of high touch point common areas and equipment, installation of additional hand sanitizing stations, and more importantly ensuring associates stay home when they're feeling sick, and notifying a local HR contact if a family member is symptomatic. We will continue to monitor the dynamic situation closely, including local monitoring of recommendations, risks and findings from the CDC and WHO.