COVID-19 Update & FAQ
Orgain is closely monitoring the dynamic COVID-19 situation and its evolving impact. Please know the health and safety of our associates, their families, and our customers are our top priority. We are committed to remaining fully operational in order to meet the needs of our customers. All of our production facilities are based in the United States and will continue to manufacture our products. Our online store remains open and we will continue to process orders. Due to high order volume and demand, there may be slight delays at our warehouse.
Thank you for your patience and support!
In good health,
The Orgain Team
What type of precautions are you taking when packing or shipping orders?
Rest assured our warehouse is following Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines. Our warehouse has implemented measures to protect all associates and minimize potential exposure to the virus. Measures include following good hygiene practices, increased cleaning of high touch point common areas and equipment, installation of additional hand sanitizing stations, and more importantly ensuring associates stay home when they're feeling sick, and notifying a local HR contact if a family member is symptomatic. We will continue to monitor the dynamic situation closely, including local monitoring of recommendations, risks and findings from the CDC and WHO.
How do I contact support?
Please use email for a faster response. While we typically recommend calling us for quicker assistance regarding your order, we are experiencing longer than normal wait times over the phone due to high volume and reports of poor call quality. Instead, please email us at email@example.com.
I placed an order two days ago and it has not shipped. When will it ship?
Due to high order volume and demand, there may be slight delays at our warehouse (especially true during holidays and other promotional periods). Rest assured our team is working diligently to ensure all orders are fulfilled and released as soon as possible. As soon as your order ships, you will receive a shipment confirmation email and/or a text message if you have opted in to this feature.
I just placed an order. Should I expect additional processing time?
Yes, after placing an order it may take an additional two to three days to process your order. Please allow up to 5 business days after placing your order before contacting our support team to check on order status.
I placed a large order but only received one package so far. Should I expect more packages?
If you place a large order, it will likely ship in multiple packages. Sometimes these packages are not delivered on the same day. Please note our fulfillment system is currently generating a single FedEx tracking ID for the entire order. This means you will not be able to track each individual package once the order ships. Please allow an additional 3-5 business days after receiving your first package before contacting our customer support team.
I received a shipment, but found one or more items missing. What should I do?
Don’t be alarmed. During this time, we may partially ship orders as we want to get as much of your order to you as quickly as possible. If the rest of your order has not been delivered within 3 business days after your first shipment, send an email to firstname.lastname@example.org. Please include your order confirmation number and our team will take care of you as quickly as possible.
Where do your orders ship from?
While we are headquartered in California, all Orgain.com orders ship out of our warehouse in Pennsylvania.
My favorite item is out of stock, when will it be restocked?
We’re doing our best to keep enough inventory in our warehouse to meet demand. If an item goes out of stock, please sign up to our back-in-stock notification by clicking the “Notify Me When Available” button on the item’s page. You’ll receive an instant notification via email when the item becomes available.
Please note this will not hold an item for you, it will only allow us to notify you when it becomes available again.
Where are your products manufactured?
All of our products are manufactured in the United States.